My Osprey Stratos 36
When it comes to quality, durable, packs that can take a beatin, no one even comes close to Osprey Packs. That’s why at Mountain Hideaway we not only sell these workhorse packs, but we all use them on the trail, carry them around town, and sport them at school. The Osprey the brand is summed up in one word and that’s loyalty. Osprey’s loyalty is #1 to you the customer. Their loyalty to manufacturing packs chock- full of innovation, efficiency, and durability speaks of their 37 years of design perfection that has landed them as one of the most recognized brands in the world of outdoor packs and exploration.
So why do we choose Osprey?
It’s not because of their no questions asked lifetime warranty called the All Mighty Guarantee, or because the owner Mike Pfotenhauer has been behind every single pack design for 37 years, or even because their packs can take a beating after years of hard use. No the proof is in the pudding and that’s why it’s story time….
It was around 11:00 one morning when I got a call from one of our customers stating that the Osprey pack he received from us had an aluminum stay that was broken in the back-panel of his Aether 60 (which after investigating we found it had probably broke during shipping). He said that he was going to leave on a flight to Argentina the next morning and he needed his pack for his journey. I called up Osprey and not only were they surprised that the aluminum stay had broken, but after investigating the matter decided to overnight the aluminum stay to him, all the way to South America at no charge, along with a tool to install it and instructions. He called me after his trip and assured me that not only did his Osprey pack perform flawlessly during his trip, but he will only buy Osprey from now on.
This story is just one example of the many times we have experienced Osprey’s loyalty to their customers and why their the only brand we trust to make a pack worthy of being on the trail.
Here is a special deal on our Osprey Kestrel 32L packs for our readers on the blog.
